Return & Refund Rules

Refund and Cancellation Policy

Last updated: 30th June 2026

General Policy

Thank you for choosing Outspark B2B Pro for your Linkedin growth and management needs. We are committed to offering our business customers transparent and professional experience. This Refund and Cancellation Policy set out the terms governing refunds and cancellations for the Outspark B2B Pro service.

All services offered under Outspark B2B Pro are strictly non-refundable. Once a plan is purchased and service delivery has commenced, no refund shall be issued under any circumstances, except as set out below.

Dissatisfaction based on subjective expectations does not qualify for a refund. The Company shall not be liable for a lack of results where best efforts have been applied in line with the agreed Scope of Services.

Conditions for Exceptional Refunds

In exceptional cases, and entirely at OUTSPARK’s sole discretion, a refund may be approved. Where this occurs, the following conditions will apply:

  • Pro-rata basis only: Any refund approved will be calculated on a pro-rata, activity-based basis, in accordance with the Activity-Based Pricing Model set out in the Terms of Use. Activities and deliverables already completed or delivered (such as profile optimisation, content published, connection requests sent, comments posted, or groups joined) are non-refundable, and only the value of unutilised services may be considered.
  • Discounted plans: If a discount was applied to the Services at the time of purchase, any approved refund shall be calculated and issued proportionally, reflecting the exact discount percentage applied at the time of original purchase.
  • Validation by OUTSPARK Team: Each refund claim will be subject to verification by our team, including review of the activity delivered against the agreed package. We reserve the sole and absolute right to approve or reject any refund request based on this review.
  • Duration: Any refund request must be raised within 7 days of identifying the issue, and in any event within the 90-day service delivery period. Requests raised after this window will not be entertained.

Non-Delivery of Services

If OUTSPARK is unable to deliver the agreed Services within the stipulated 90-day period, no refund shall be provided. Instead, OUTSPARK will extend the Outspark B2B Pro service period by an additional term of 1 month at no extra cost, to complete delivery of the agreed scope.

The Company’s ability to deliver Services is dependent on the User’s timely cooperation. The User shall provide all requisite inputs — including but not limited to Linkedin and OUTSPARK B2B Pro account access, company/business details, content inputs, and necessary approvals — within commercially reasonable timeframes. Any delay in delivery arising from the User’s failure or delay in providing such inputs shall not be treated as non-delivery, shall not extend the validity period of the Services, and shall not be deemed a breach, default, or failure of performance by Outspark B2B Pro.

Process for Refund Requests

To request a refund, please follow these steps:

  1. Send us a detailed email at support.b2b@myoutspark.com, clearly explaining the issue and referencing your account/order details.
  2. Our team will assess your claim based on the conditions stated above, including the activity already delivered under your package.
  3. Upon approval, any applicable refund shall be processed within 14 days from the date of receipt of the refund request. Please allow up to 14 days for the refund to be completed, although processing times may vary based on the payment method and other factors.
  4. Once a refund is processed, the amount will be credited to your original payment method within the next 7–10 working days.

Please note: Refunds, where approved, will be made in the original form of payment. Depending on your payment method, it may take a few days to reflect in your account.

Cancellation Policy

If you wish to cancel your engagement, kindly contact our support team at support.b2b@myoutspark.com. Please note that cancellation does not automatically qualify for a refund. Any refund arising from a cancellation request is strictly governed by the conditions mentioned above, and will be assessed on the same pro-rata, activity-based basis.

Cancellation does not affect any obligations that have already accrued prior to the date of cancellation, including payment for activities already completed or delivered.

Conclusion

We believe in our ability to deliver meaningful outcomes for our B2B customers, and this policy reflects the activity-based, performance-oriented nature of the Outspark B2B Pro engagement. We encourage businesses to familiarise themselves with this policy, alongside our full Terms of Use, before onboarding.

This Refund and Cancellation Policy shall be read as part and parcel of the Outspark B2B Pro Terms of Use. In the event of any conflict between this policy and the Terms of Use, the Outspark B2B Pro–specific refund and cancellation terms in the Terms of Use shall prevail.

Thank you for placing your trust in Outspark B2B Pro. We remain dedicated to providing you with unparalleled service and quality.